Shipping & Returns
Shipping Policy
UK ORDERS
Royal Mail First Class Delivery £2.95
3-5 Days to make & dispatch
Up to 1-3 days Delivery time
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DPD Next Day Delivery (excludes Northern Ireland and weekend delivery) £5.50
3-5 Days to make & dispatch
Next day Delivery
Royal Mail Delivery for UK orders over £50.00 - FREE
3-5 Days to make and dispatch
Up to 3-5 days delivery time
DPD Delivery for UK orders over £75.00 - FREE
(excludes Northern Ireland and weekend delivery)
3-5 Days to make and dispatch
Next day Delivery
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EUROPE & OVERSEAS SHIPPING
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Europe - Standard Service (3-7 Days) - £10.00
Rest of the World - Standard Service - (7-14 Days) £12.80
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All orders will be despatched using our chosen courier service within 3-5 days of your order being placed. Please be aware that orders will not be dispatched over the weekend or a public holiday.
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You will be sent a despatch note with estimated delivery date and tracking number, if applicable.
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Parcels will require a signature on arrival. In the event that no-one is available to sign for the goods, the carrier will leave notification of their delivery attempt with the necessary re-delivery information. Please note we do not accept responsibility for this.
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Please note that International orders may be subject to charges applied at customs. You will be responsible for these charges; we have no control over them and cannot predict the amount, if any.
Return & Exchange Policy
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All goods must be returned to us within 14 day for full refund or exchange. Please note you will be responsible for the postage costs and we advise you use a tracking service and obtain proof of postage. Please return to: 2 Water Tower View, 33 Guildhill Road, Bournemouth, BH6 3BU
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Bespoke items and made to measure or personalised items are not eligible for a refund unless they product is faulty on our part. Please email us in the first instance on info@puppyzone.co.uk
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Unfortunately we cannot replace or refund items that have been used, chewed or destroyed by your dog (or dogs friend).
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All refunds will be processed using the same method as original payment.